In the mission-critical world of financial services, every second of downtime affects millions.
A renowned development finance institution with over 30 field offices across Asia needed a dependable solution to unify their vast network—especially in underserved and remote regions. IX Telecom delivered a custom hybrid solution that bridged the digital divide, enabling stable, secure, and scalable connectivity across developing markets.
The Challenge
Bridging the Connectivity Gap Across Asia
Founded in 1966, the client is a well-established financial services institution (FSI) headquartered in Metro Manila, Philippines. With 31 global offices, their mission is to foster economic and social development across Asia
When the COVID-19 pandemic struck, this institution quickly mobilized over US$17.5 billion to assist developing member countries in pandemic response and recovery. However, their growing operational scale exposed a glaring issue: inconsistent, unreliable connectivity in key regional offices. and the Pacific through infrastructure investments, grants, and financial support.
Key Connectivity Challenges
- 30 branch offices in remote or infrastructure-poor locations (e.g., Kyrgyzstan, Afghanistan, Papua New Guinea)
- Unreliable local ISPs incapable of enterprise-grade services
- Fragmented operations with multiple telecom vendors across countries
- Urgent need to unify the entire network back to Manila HQ
The IX Telecom Solution
Hybrid Global Internet + SD-WAN
To address these complex challenges, IX Telecom implemented a hybrid connectivity model combining:
- Global Internet Access (DIA) in areas with poor infrastructure
- Managed SD-WAN as a dynamic overlay and intelligent backup to existing MPLS networks
- Single Point of Contact (SPOC) for all sites—eliminating the chaos of managing 30+ vendors
Our approach created a centralized, high-availability network with real-time visibility, cost efficiency, and improved SLAs, regardless of how remote the site was. Countries Served: Kazakhstan, Armenia, Kyrgyzstan, Afghanistan, Papua New Guinea, Fiji, and many more.
Results
Reliable, Borderless Connectivity Across Asia
Within a short timeframe, IX Telecom delivered unified connectivity to 30 global branches, connecting them back to the headquarters in Manila. The solution not only bridged geographic gaps—it unlocked operational agility and cost predictability.
- Network Stability: Significant improvement in uptime and reduced latency, even in unstable regions
- Global Unification: All sites monitored and managed centrally via IX’s managed services and NOC
- Operational Efficiency: No more juggling 30 ISPs—just one global partner with regional expertise
- Future-Proof Infrastructure: SD-WAN overlay allows seamless scaling and traffic prioritization across business applications