Connect Your Manufacturing Sites—No Matter Where They're Located
Whether you’re producing chocolate, automotive parts, or pharmaceuticals, we bring your network online—securely, reliably, and globally.
In the world of large-scale manufacturing, uptime isn’t just critical—it’s everything.
One of the globe’s largest chocolate and cocoa product manufacturers turned to IX Telecom to overcome connectivity gaps between its Southeast Asian factories and regional HQ in Singapore. With multiple sites in remote areas of Indonesia and Malaysia, the company needed a hybrid, resilient, and scalable solution to maintain factory uptime and production quality.
The Challenge
Connecting Factories in Hard-to-Reach Locations
Established in 1996 and headquartered in Zurich, this global chocolate giant operates 53 factories in over 30 countries. In Asia, their regional headquarters is located in Singapore, supporting rapid growth and production expansion across China, Indonesia, Japan, Malaysia, and beyond.
However, several new factories—especially in Rancaekek, Gresik, Bandung, Makassar (Indonesia) and Port Klang (Malaysia)—were situated in the outskirts of capital cities. These sites faced major hurdles:
Key Challenges
- No existing fibre lines in factory zones, especially in rural or semi-rural areas
- Limited service providers with capability to deploy in remote areas
- Frequent network outages from previous providers caused revenue loss and forced manual fallback operations
- Lack of centralized visibility and management across sites
The client needed a cost-effective, high-availability network to connect all production sites to their Singapore-based command center—while minimizing downtime and improving operational efficiency.
The IX Telecom Solution
Customized Hybrid Network for Factory Uptime
To meet the challenge, IX Telecom developed a hybrid network architecture, tailored to each site’s geographic and technical realities:
- Urban factories: MPLS as the primary line, backed by Dedicated Internet Access (DIA)
- Outskirts & rural sites: DIA as the primary with wireless radio/microwave solution as backup.
- Infrastructure Development: We worked with local partners to lay fibre cables where none existed, even coordinating night/weekend deployments to meet COVID-impacted deadlines
- Centralized Connectivity: All factories were connected back to the Singapore HQ for unified control, traffic management, and network troubleshooting
- On-Demand Local Support: Our regional engineering partners enabled rapid on-site support when needed
Results
Scalable Network, Central Command & Zero Manual Downtime
Within the deployment timeline, IX Telecom successfully connected all the chocolate factories in Indonesia and Malaysia—delivering network performance worthy of a Fortune 500 food producer.
- Unified Command: All Southeast Asian factory sites are now linked to the Singapore HQ—allowing for real-time visibility and control
- Minimized Downtime: Hybrid connections seamlessly failed over when issues occurred, ensuring continuous factory operations
- Cost Savings: Reduced reliance on manual processes and minimized revenue impact from outages
- Scalable Architecture: Ready to onboard new factories or relocate production with minimal disruption
- Responsive Local Support: A dedicated partner network enabled quick dispatch of engineers—even in remote towns and industrial zones