In the mission-critical world of financial services, every second of downtime affects millions.
In financial services, every second of downtime impacts transactions, regulatory compliance, and millions of lives. For a leading development finance institution headquartered in Manila, Philippines, ensuring secure and resilient connectivity across Asia became a high priority.
With over 30 field offices operating in developing and infrastructure-challenged markets, the institution required enterprise-grade SD WAN solutions for financial services that could unify operations while maintaining high security and performance standards.
IX Telecom delivered scalable enterprise connectivity supported by centralized visibility and reliable performance, even in some of Asia-Pacific’s most remote regions.
The Challenge
Connecting Remote Financial Offices Back to Manila
Founded in 1966, the client is a well-established financial services institution (FSI) headquartered in Metro Manila, Philippines. With 31 global offices, their mission is to foster economic and social development across Asia
During the COVID-19 crisis, the institution mobilized over US$17.5 billion to support recovery efforts. However, rapid operational expansion exposed significant connectivity challenges:
Key Connectivity Barriers
- 30 branch offices in remote or infrastructure-poor locations (e.g., Kyrgyzstan, Afghanistan, Papua New Guinea)
- Inconsistent ISP performance incapable of meeting enterprise standards
- Multiple telecom vendors across countries creating operational complexity
- Urgent need to unify all sites under a secure Manila-based command center
To maintain operational integrity, the institution required robust managed network services capable of delivering high availability across diverse geographies.
The IX Telecom Solution
Hybrid Global Internet + SD-WAN
IX Telecom implemented a hybrid connectivity model designed specifically for financial services institutions. Delivered under our Network as a Service (NaaS) framework, the solution combined SD-WAN intelligence with global internet resilience to provide scalable enterprise connectivity across Asia:
- Dedicated Internet Access (DIA) in underserved regions
- Managed SD-WAN as a dynamic overlay and intelligent backup to existing MPLS networks
- Single Point of Contact (SPOC) for all sites, eliminating the need to manage 30+ vendors
Our approach created a centralized, high-availability network with real-time visibility, cost efficiency, and improved SLAs, regardless of how remote the site was. Countries Served: Kazakhstan, Armenia, Kyrgyzstan, Afghanistan, Papua New Guinea, Fiji, and many more.
Results
Reliable, Borderless Connectivity Across Asia
Within a short timeframe, IX Telecom delivered unified connectivity to 30 global branches, connecting them back to the headquarters in Manila. The solution not only bridged geographic gaps, it unlocked operational agility and cost predictability.
- Network Stability: Significant improvement in uptime and reduced latency, even in unstable regions
- Global Unification: All sites monitored and managed centrally via IX’s managed services and NOC
- Operational Efficiency: No more juggling 30 ISPs. Just one global partner with regional expertise
- Future-Proof Infrastructure: SD-WAN overlay allows seamless scaling and traffic prioritization across business applications
As financial services expand across borders, connectivity must remain secure and scalable. Get in touch with IX Telecom to discuss a future-ready SD-WAN strategy.