In the high-stakes world of aviation, where even milliseconds can disrupt operations, network reliability is mission-critical.
IX Telecom, a trusted network monitoring service provider, delivered Virtual NOC services to a leading Malaysia-headquartered low-cost airline, enabling 24/7 network monitoring without the cost of building a full in-house Network Operations Centre.
Instead of investing in a physical NOC, the airline adopted IX Telecom’s Network Operations Centre as a Service (NOCaaS) solution, gaining 24/7 monitoring without capital expenditure.
Through our managed NOC services, the airline achieved scalable performance, SLA-driven monitoring, and cost-efficient infrastructure oversight while expanding globally.
The Challenge
Scaling Without Compromising Network Integrity
As a fast-growing Southeast Asian airline with roots in Malaysia, the client needed to rapidly scale its network support across multiple locations. With a lean operations model, building a full in-house NOC—requiring extensive equipment, high-cost staffing, and 24/7 monitoring—was financially and operationally impractical.
Key Pain Points
- Lack of in-house network management infrastructure
- Risk of downtime impacting customer experience
- Need for budget-conscious scaling without sacrificing quality
The IX Telecom Solution
Virtual NOC with Smart Integration
Our implementation followed industry best practices for managing a network operations center, ensuring structured escalation, SLA governance, and proactive incident resolution. From setup to post-event reporting, our managed NOC suite delivered:
- 24/7 Proactive Monitoring with incident escalation and root cause analysis
- End-to-End Service Visibility, tracking every network layer and user experience metric
- Advanced Event Detection, ensuring SLA adherence and minimizing outages
Through this approach, the airline received full-service NOC capabilities from a dedicated NOC managed service provider without the burden of infrastructure ownership.
Results
Always-On Network. Predictable Budgets. Happier Customers.
IX Telecom’s Virtual NOC enabled the airline to increase uptime to nearly 100%, while providing predictable annual network costs and full visibility over infrastructure performance. The solution also empowered the client’s leadership with actionable insights and faster budget decisions.
Serving core markets across ASEAN, the airline’s operational scale demanded resilience without burdening internal infrastructure.
- Operational Efficiency: Full-time NOC monitoring ensured proactive resolution before users were affected
- Cost-Saving: Avoided the capital and operational expenditure of a physical NOC
- Customer Focused: Freed internal teams to focus on improving customer experience, not troubleshooting infrastructure
- Scalable: Ready to support expansion into new regions without incremental complexity
Need 24/7 Network Monitoring Without Building a Full NOC?
IX Telecom’s Virtual NOC services provide enterprise-grade monitoring, SLA management, and proactive support, without the overhead of in-house infrastructure. Organizations looking to strengthen operational resilience can speak with our NOC specialists to discuss tailored monitoring strategies.