In the high-stakes world of aviation, where even milliseconds can disrupt operations, network reliability is mission-critical.
IX Telecom enabled a leading low-cost airline to virtualize its Network Operation Centre (NOC), cutting costs and ensuring around-the-clock network performance—all while the business scaled globally. Discover how our virtual NOC solution offered a cost-effective, scalable, and SLA-driven alternative to building an in-house infrastructure from scratch.
The Challenge
Scaling Without Compromising Network Integrity
As a fast-growing low-cost airline, the client needed to rapidly scale its network support across multiple locations. With a lean operations model, building a full in-house NOC—requiring extensive equipment, high-cost staffing, and 24/7 monitoring—was financially and operationally impractical.
Key Pain Points
- Lack of in-house network management infrastructure
- Risk of downtime impacting customer experience
- Need for budget-conscious scaling without sacrificing quality
The IX Telecom Solution
Virtual NOC with Smart Integration
Our approach began with a front-office integration strategy—consolidating all fixed and mobile network operations under one virtual NOC roof. From setup to post-event reporting, our managed NOC suite delivered:
- 24/7 Proactive Monitoring with incident escalation and root cause analysis
- End-to-End Service Visibility, tracking every network layer and user experience metric
- Advanced Event Detection, ensuring SLA adherence and minimizing outages
Through this approach, the airline received full-service NOC capabilities without the burden of infrastructure ownership.
Results
Always-On Network. Predictable Budgets. Happier Customers.
IX Telecom’s Virtual NOC enabled the airline to increase uptime to nearly 100%, while providing predictable annual network costs and full visibility over infrastructure performance. The solution also empowered the client’s leadership with actionable insights and faster budget decisions.
- Operational Efficiency: Full-time NOC monitoring ensured proactive resolution before users were affected
- Cost-Saving: Avoided the capital and operational expenditure of a physical NOC
- Customer Focused: Freed internal teams to focus on improving customer experience, not troubleshooting infrastructure
- Scalable: Ready to support expansion into new regions without incremental complexity