Contact Centre as a Service (NaaS)
Connect with Your Customers, Anywhere
Empower your team with a flexible, cloud-based contact center that delivers seamless customer experiences.
- Everything as a Service (XaaS)
- Managed Services
- Network as a Service (NaaS)
- Security as a Service (SECaaS)
- Contact Centre as a Service (CCaaS)
- Network Operation Centre as a Service (NOCaaS)
- Testing as a Service (TaaS) & Platform as a Service (PaaS)
- Business Enablement Services (ISP Billing, PMO, HRMS)
Cloud-Based Customer Experience at Scale
In today’s digital-first economy, customer experience is the new competitive edge.
IX Telecom’s Contact Centre as a Service (CCaaS) empowers businesses to deliver exceptional, omni-channel support through a highly scalable, cloud-based platform. Whether managing high call volumes, supporting remote teams, or handling global customer bases, our CCaaS solution ensures every interaction is seamless, secure, and personalized—aligned with our promise of going Beyond Connectivity.
Reimagining Customer Service in the Cloud
Traditional call centers often face rigid infrastructure, limited scalability, and high maintenance costs. In contrast, CCaaS offers a flexible, cloud-native solution that adapts to evolving customer expectations and supports hybrid workforces—while delivering significant operational efficiency.
IX Telecom’s CCaaS eliminates the need for on-premise systems, empowering organizations to rapidly deploy customer support operations anywhere in the world, integrated seamlessly across channels like voice, chat, email, video, and social media.
Key Features & Benefits of IX Telecom’s CCaaS
How IX Telecom Delivers CCaaS
IX Telecom’s CCaaS is architected with flexibility, performance, and global scale in mind. Our infrastructure is built on trusted cloud providers and optimized for high availability, redundancy, and real-time performance.
Cloud-Hosted Contact Center Platform
No hardware needed. Hosted securely with global uptime guarantees.
AI & Automation Ready
Includes chatbots, IVRs, and sentiment analysis to enhance efficiency and customer satisfaction.
Seamless Deployment
Quick implementation with full onboarding, training, and support from IX Telecom experts.
Multilingual & 24/7 Support
Serve customers in their language, around the clock, powered by our multilingual Digital Operation Centre (DOC).
Ideal Use Cases
Southeast Asia E-Commerce Platform
Client Success Story
A rapidly growing e-commerce brand operating across five ASEAN countries turned to IX Telecom to centralize their fragmented customer service systems.
Using our CCaaS, they unified voice, chat, and email interactions across multiple languages and time zones. 60 days, customer satisfaction scores increased by 25%, agent productivity improved by 30%, and operational costs dropped significantly due to the removal of legacy infrastructure and local servers.
Let’s Elevate Your Customer Experience, Together
Deliver the support your customers expect with the flexibility your team deserves. IX Telecom’s Contact Centre as a Service enables you to grow without limits—securely, intelligently, and globally.